Not happy with a product ? Got the wrong size ? No problem!
Here you can read how to cancel and return your purchase. Also here is how to exchange items.
RETURNS
Have you ordered and bought items from Bartang, but would you like to turn the purchase back and return the items you received? You can withdraw your purchase within 14 days without giving any reason.
Visibility period
This period of 14 days after your purchase is the "trial period" and starts on the day after receipt of the item. If you have ordered multiple items at once, the trial period will start after you have received the last item. During the viewing period, you can view the articles and try clothes as you would in an ordinary shop.
To be able to withdraw free of charge, the article must of course be unused and complete with the original packaging and accompanying cards. Fitting clothes is no problem. If the product is damaged or worn, we will charge a fee.
How to cancel?
You can withdraw and cancel the purchase by sending an email to [email protected] within the viewing period, informing you that you want to revoke the purchase.
Please mention in that email:
It is also possible to withdraw by using our withdrawal form and send it to us by e-mail or by post. A copy of the withdrawal form can be found in our general terms and conditions.
Return shipments, return service and shipping costs
After withdrawal you have another 14 days to send the article back to us or bring it back to us.
The costs for returns are for the buyer. Return shipments are also at the buyer's risk, which means that Bartang is not liable for any damage to or loss of returned items.
For your return shipment you can use the return service we offer in collaboration with MyParcel. After your withdrawal, you will then receive a return link that allows you to register the return shipment on MyParcel's website and easily print out an address label. The shipping costs of a return shipment from the Netherlands or Belgium via this return service are € 6.95 (including VAT). These fees are paid via iDeal or credit card on the MyParcel website.
You can also bring the items back to our office. Always make an appointment first to avoid standing in front of a closed door. Of course, no costs are applied. There is a good chance that a cup of coffee will be ready for you when you arrive.
When will I receive my purchase money back?
In case of cancellation of your purchase we will refund the purchase price as soon as possible but no later than 5 days after receipt of the returned items. Have you paid us shipping costs when you purchased your order and returned the complete order? Then you will also receive the shipping costs back. Reimbursement takes place using the same payment method as with which you paid for your order.
EXCHANGE
Would you like to exchange items you bought from Bartang, for example for a different size or colour? You can exchange your purchase up to 14 days after your purchase, during the above mentioned trial period.
To be able to exchange the article must of course be unused and complete with the original packaging and accompanying cards. Fitting clothes is no problem. If the product is damaged or worn, we will charge a fee.
How to exchange?
Please let us know by phone or e-mail within the viewing period that you want to exchange an article. Always contact us before returning the items so that we can first check if a replacement item is available. If the replacement article is (temporarily) not available, we will definitely come up with a suitable solution.
Return shipments and shipping costs
We will share the cost of returning the items and then resending replacement products with you: you pay for returning the items to us, we pay for resending the replacement products to you regardless of the value of the replacement product.
You can return your return shipment using the return service we offer in collaboration with MyParcel. After we have been in contact with you about the exchange and return of the products, you will receive a return link that allows you to register the return shipment on MyParcel's website and to easily print out an address label. The shipping costs of a return shipment from the Netherlands or Belgium via this return service are € 6.95 (including VAT). These fees are paid via iDeal or credit card on the MyParcel website.
Return shipments are at the buyer's risk, which means that Bartang is not liable for any damage or loss of returned items.
You can also bring back the items to our office and exchange them with us. Always make an appointment first to avoid standing in front of a closed door. Of course, no costs are applied. There is a good chance that a cup of coffee will be ready for you when you arrive. This also gives you the chance to fit that different size or look at that different color.
Refund and additional payment
If you exchange an item for a cheaper item, we will refund the difference as soon as possible after receipt of the returned items. If you exchange for a more expensive item, we will send the replacement item as soon as the difference in purchase price has been received by us.
CONTACT
For questions about shipping costs, delivery or delivery times, please contact our helpdesk.
By e-mail via [email protected]
We are also available by telephone:
via telephone number:
+316 20 112 744
